Returns & refunds

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Dear Puppy Families,

We want every placement to be a positive and transparent experience. Please review our refund policy carefully before submitting a deposit or final payment.

Deposits

All puppy deposits are non-refundable. Deposits secure your place on our reservation list and cover the costs associated with planning, care, and allocation of puppies.

If a buyer chooses not to move forward for personal reasons, the deposit may be transferred to a future litter (one time only) at the breeder’s discretion.

Final Payment

Once final payment has been made and the puppy is picked up or delivered, no refunds will be issued, except as outlined below.

Health Guarantee

If a licensed veterinarian diagnoses the puppy with a life-threatening congenital condition within the time frame specified in our health guarantee, the buyer may be eligible for:

• A replacement puppy from a future litter or
• A partial or full refund, as outlined in the health guarantee contract

Proper veterinary documentation is required.

Breeder-Initiated Refunds

If the breeder is unable to provide a puppy due to unforeseen circumstances (health, safety, or availability), the buyer will receive:

• A full refund of all monies paid or
• The option to transfer funds to a future litter

Returns

We do not offer refunds for changes in lifestyle, housing issues, allergies, or personal circumstances. If a buyer can no longer keep their puppy, the breeder must be notified and given the opportunity to assist with rehoming.

By submitting a deposit or payment, you acknowledge and agree to this refund policy.

Please feel free to reach out with any questions prior to reserving a puppy.